Relationships in Lending

Another week down with the InterContinental Group calls and I am left surprised as usual. This time I’m surprised about how many consumers find a lender. When asked, most of the consumers I spoke with said they found us or another lender through a...

Great Story I Wanted to Share

During my time with consumer connect, I want to make sure I highlight stories that really resonate with me. Today I spoke to a consumer who walked me through his six month journey trying to get his purchase loan approved before he found...

New Week – New Insight

I have successfully avoided a case of the Monday’s today with another great day of calls. It’s a little harder to get consumers on the phone on Monday’s because everyone is trying to start their weeks off as productive as possible and catching up on...

A Great Day of Calls

I’m starting this process only speaking to home purchase consumers rather than refinance consumers. I’ve found it’s easier to get a better assessment of our current process when speaking to those who are purchasing since refinancing is a bit of a...

Week 2 of Dustin Dimisa Consumer Connect

I’m in the throws of week two and am so happy and thankful for all the feedback, both good and bad! Today especially I’ve had some of the most insightful calls with great insight into how my company can make choices better aligned with the...

Consumer Connect Day One

I’m writing this shortly after I’ve hung up the phone from my first round of calls with consumers and I am ending the day excited about what is to come. I spoke with many different types of people, both happy and disappointed but overall I learned...

Dustin DiMisa’s Mission

If you have ever experienced the long, painful process of securing a mortgage through a lender, you know the system needs to be improved. Dustin DiMisa has been in the industry for over 10 years and seen too many ups and downs to count. Now, he’s...